On Wed, Feb 01, 2012 at 11:43:29AM -0500, Jeff Blaine wrote: > Where might I find information on the per-queue > setting for "Workflow" which has a choice called > "Approval" > > What is the idea? Where is it explained? > > How does one make use of it? > > I converted a test queue to use the "Approval" workflow, > submitted a ticket, resolved the ticket, and saw nothing > out of the ordinary. > > It's quite possible this has been around for awhile, > but we made the jump from 3.4.4 to 4.0.4.
The Lifecycle (I'm not sure where Workflow came from) field on a Queue changes which statuses are available in that queue. Changing a random queue from default to approval doesn't turn it into an Approval queue. That Lifecycle is only intended to be used on the ___Approvals queue and there's a bug open to hide it from normal queues to avoid the confusion that it causes. -kevin
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