On Wed, Feb 01, 2012 at 11:04:38PM +0000, Howell, Van wrote: > I have added several users into the RTUsers group I set up in AD. > > The AD Administrator, a common Domain User called Test.Account that is > located in the OU with > all my other users, my personal account also located in the OU with all > the other users and an > alternate administrative account I use. > > > > I can logon to RT with the AD Administrator account. I can logon to RT > with the Test.Account > and I can log in using my alternate account. But I cannot logon using my > personal account. I > also had my assistant test with her account and she cannot log on. > > I have studied the problem and cannot find anything unique about the > accounts that cannot > logon.
We really need to see your configuration for RT-Authen-ExternalAuth and your logs for the failed login, turned up to debug. -kevin
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