Curiously, when an unprivileged RT users is sent a comment and they reply
(internal users only...same domain as RT), the FROM is stripped and the comment
in not entered into RT. This used to work about 6 months ago.
What did we change? That is an long list.
Here is the error message:
==============
(/var/log/messages)
Feb 2 15:01:38 rt3 RT: Permission Denied
(/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
Feb 2 15:01:38 rt3 RT: Could not record email: Message not recorded:
Permission Denied
(/opt/rt-3.8.8/share/html/REST/1.0/NoAuth/mail-gateway:75)
=================
Any place we could start looking would be helpful.
Thanks,
Mich
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
