Hello RT community, I run RT 3.8.10 on a 6.0.1 Debian with Apache2.
I really new at RT and very bad with perl :-( Our mail provider does not allow us to sent tar.gz files but some of your customer sent .tar.gz files. RT receive those attachments and try to send them to all AdminCCs. As expected, the mail bounce. So the solution could to not sent the attachment but put a link to this attachment is the ticket mail. But I cannot found any parameters to do that. I've check the mailing archive with no success to (may be I did see the right message). Help will be really appreciate . Thanks in advance, Jacques Foucry -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
