http://requesttracker.wikia.com/wiki/AddAttachmentLinksToMail
On Mon, Feb 6, 2012 at 15:11, Jacques Foucry <jacques.fou...@novasparks.com> wrote: > Hello RT community, > > I run RT 3.8.10 on a 6.0.1 Debian with Apache2. > > I really new at RT and very bad with perl :-( > > Our mail provider does not allow us to sent tar.gz files but some of > your customer sent .tar.gz files. > > RT receive those attachments and try to send them to all AdminCCs. As > expected, the mail bounce. > > So the solution could to not sent the attachment but put a link to this > attachment is the ticket mail. > > But I cannot found any parameters to do that. > > I've check the mailing archive with no success to (may be I did see the > right message). > > Help will be really appreciate . > > Thanks in advance, > Jacques Foucry > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
