Correct but Owner does not work neither does anything I seem to enter this is the error with Owner
[error]: 'Owner' is not principal id, group name, user name, user email address or any email address (/opt/rt4/bin/../lib/RT/Action/NotifyGroup.pm:131) Mark -----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, February 07, 2012 5:33 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] rt-crontool question > > > /opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --search-arg "Status > > > = 'open'" --condition RT::Condition::UntouchedInHours --condition-arg > > > '1'--action RT::Action::NotifyGroup --action-arg '$owner' --template > > > > Is there a space between '1' and --action? If not, the command isn't > > seeing the action argument. > > > > I'll also note that I'm not sure what $owner is in your usage above. > I am trying to get it to notify whoever the owner of the ticket is and > that is from what I can see is the variable for the tickets owner That isn't how that action works. It sounds like you want Notify and to pass the argument Owner, not $owner. -kevin -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012