I am using LDAP authentication. I have about 2000 users in Faculty, Staff, Student and Distance Ed groups. I want them to be able to submit tickets via email and check progress using self service.
Do they each have to be a member of my RTUsers group to do this? Van Howell System Administrator Lubbock Christian University
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
