Van, I would recommend making them all privileged so you cab put them in groups (like staff, students, etc.) with similar access needs.
Kenn On Thu, Feb 16, 2012 at 3:23 PM, Howell, Van <van.how...@lcu.edu> wrote: > I am using LDAP authentication.**** > > I have about 2000 users in Faculty, Staff, Student and Distance Ed groups. > **** > > I want them to be able to submit tickets via email and check progress > using self service.**** > > ** ** > > Do they each have to be a member of my RTUsers group to do this?**** > > ** ** > > Van Howell**** > > System Administrator**** > > Lubbock Christian University**** > > ** ** > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston — March 5 & 6, 2012 >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012