On Wed, Mar 7, 2012 at 16:22, JC Boggio <rt-us...@thefreecat.org> wrote: > Just a quick follow-up for the record. > > Problem was my fault : I have a scrip modifying a ticket owner as soon as > someone "works" on the ticket. > > There are exceptions, like when the owner is changed. > > But RT4 changed the way the transaction stores this owner change : > > RT3: Type='Give', Field='Owner' > RT4: Type='Set', Field='Owner'
Yep. We think it's better to have consistent (Set, Owner) pair instead of multiple Types for owner change transactions. Kind of the change can be figured and named from OldValue, NewValue and Creator columns. BriefDescription in Transaction.pm does such naming if you need example. > > Hope this helps. > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
