> From: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker > Sent: Sunday, March 11, 2012 1:14 PM > To: RT User List > Subject: Re: [rt-users] How are Reminders linked to tickets? > > Ulf, > > Reminders are Tickets with the type = "reminder" and they are linked to other > tickets via the LINKS table like any other ticket relationship. > > Your problem could stem from the fact that the older versions of RT did not > automatically resolve a reminder when the ticker was resolved (not a problem > now) so you could have reminder left over from before that > was linked to a > ticket that is now resolved.
The reminder was created on a ticket, which was created after the upgrade. That ticket is also no resolved yet. End-user got back to me to tell me the ticket number. > > Just a thought. > > Kenn > On Sun, Mar 11, 2012 at 12:05 PM, Ulf Zimmermann <u...@openlane.com> wrote: > We went recently through an upgrade from 3.2.2 to 4.0.5. > > After the upgrade someone created a reminder. It now shows "Couldn't find > Ticket for reminder 75710. Please contact administrator." I tested a reminder > on another ticket, that one is working fine, but I can't find > how it is linked to the ticket I created on in the database. I was trying to > find that, so I can figure out the 75710, why it can't find it's relation. So > far the user, who created the reminder hasn't gotten back to me on > which he created it. > >Ulf.
