Florin, create a search that meets your criteria and then a dashboard that runs said search at the appropriate time.
Kenn On Wed, Apr 11, 2012 at 2:33 PM, Florin Andrei <flo...@andrei.myip.org>wrote: > Using RT-4.0.5 on Linux. > > What is the best way to configure RT to automatically send an email to the > owner of a ticket when the ticket is nearly due? Let's say, 1 day before > the due date. > > I've seen this page... > > http://requesttracker.wikia.**com/wiki/Reminders<http://requesttracker.wikia.com/wiki/Reminders> > > ...but it's for reminders. I'd like to just look at the existing tickets > and send the notifications when they're close to due date. > > -- > Florin Andrei > http://florin.myip.org/ >