Thank you for the reply - I tweaked the suggested function and works as desired - now unprivileged users are dropped in the Create New Ticket page by default.
David ------------------------------------------------------------------ David T. Grayston Systems & Database Administrator University of Washington School of Public Health Office of the Dean > -----Original Message----- > From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On > Behalf Of Ruslan Zakirov > Sent: Wednesday, April 18, 2012 6:50 AM > To: David T. Grayston > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] SelfService redirect to New Ticket > > On Tue, Apr 17, 2012 at 19:20, David T. Grayston > <davi...@u.washington.edu> wrote: > > Hi all, > > > > > > > > I’m new to RT and we’re in the process of evaluating and setting up RT > > (v4.0.1/Ubuntu) – one suggestion I got was if the SelfService site for > > unprivileged users would first land on the Create New Ticket vs Open > > Tickets page. > > > > > > > > I poked around the /share/html/SelfService and see that the Open > > Tickets is the index page and the tab/menus reflect this also. I think > > could change that (make Create New Ticket the index page) but I was > > considering that changing the initial redirect only would be better. > > But I can’t seem to find if there is a configuration setting or where > > in the code this redirect to SelfService happens. > > > > > > > > Any suggestions on this customization or where to possibly modify the > > redirect to the SelfService page is appreciated. > > > > ShowRequestedPage function in lib/RT/Interface/Web.pm. > > > > > > > > > David > > > > > > > > ------------------------------------------------------------------ > > David T. Grayston Systems & Database Administrator > > > > University of Washington School of Public Health > > > > Office of the Dean > > > > -- > Best regards, Ruslan.
