On Mon, Apr 30, 2012 at 23:48, Mike Johnson <mike.john...@nosm.ca> wrote: > Would this be possible?? > > Do an advanced search for status='deleted', and the date it was deleted on, > and do a bulk update on all those tickets to make them another status? > > Just a thought, but I always tend to favor doing large updates through the > tools provided... I just don't know if what I mentioned above is possible... >
With a script yes, but not in the UI. RT UI does filter out deleted tickets even if you ask for them on purpose. There is a trick available to do it from a custom code. > Mike. > > > On Thu, Apr 26, 2012 at 12:44 PM, Chris Preston > <ch...@thetrafalgartravel.com> wrote: >> >> Hello all, >> >> I had set the status to deleted for thousands of records in a particular >> queue. I have now found out that we still need them. So I went into the >> tickets table and updated the records that were set to deleted and put them >> to new. I also changed the date of a tickets and set it to an earlier date. >> >> >> >> Is this all that I needed to do or what does the system actually do when a >> record is set to deleted. > > > > > -- > Mike Johnson > Datatel Programmer/Analyst > Northern Ontario School of Medicine > 955 Oliver Road > Thunder Bay, ON P7B 5E1 > Phone: (807) 766-7331 > Email: mike.john...@nosm.ca -- Best regards, Ruslan.