On Thu, Apr 26, 2012 at 20:44, Chris Preston <ch...@thetrafalgartravel.com> wrote: > Hello all, > > I had set the status to deleted for thousands of records in a particular > queue. I have now found out that we still need them. So I went into the > tickets table and updated the records that were set to deleted and put them > to new. I also changed the date of a tickets and set it to an earlier date. > > > > Is this all that I needed to do or what does the system actually do when a > record is set to deleted.
RT also records Status change in Transactions table. You may want to delete those records. -- Best regards, Ruslan.