If it were me I would create a bash script that would loop through the list of email addresses and for each one sent an email to the queue with the requestor set to the email address.
I have some scripts that send ticket messages that I can grab code for and send it to you if you're interested. Joe Sent from my mobile device. On Apr 30, 2012, at 7:19 PM, Josh Tackitt <tacki...@reed.edu> wrote: > Is there an extension or some other way to essentially do a mail merge > ticket creation in RT? > > We have about 50 people to email. We'd like to use comma-delimited > data, including email address to create a customized ticket/email for > each one. > > Currently our plan is to just use other mail merge software to send the > email with the reply-to set to an RT address so that at least when they > reply the ticket will be created. Which would be ok. It'd just be very > nice to have a ticket # before they reply. > > thanks, > Josh > > -- > Reed College > Computer Hardware Services >
