On Tue, May 15, 2012 at 11:05 PM, April Rosenberg <apr...@yelp.com> wrote: > Good Morning, > > > > I have been setting up some new queue’s in our RT instance as multiple > departments will use this. I wanted to use names like IT_Helpdesk and > HR_Inbound for my queues, but that is a little unfriendly for my users. I > was wonder if there was a way to change which name is displayed when the > queue name is displayed, if it can use the description? I found, > http://www.dice.inf.ed.ac.uk/units/user_support/docs/rt/rt-mods.html#QL1, > but that seems to be about an older build and not complete. I am using > 4.0.5. Has anyone done this? Thanks!
Displaying queue name is not concentrated in one place, so the only way would be is to patch RT here and there. > > > > April -- Best regards, Ruslan.