On Tue, May 15, 2012 at 12:05:24PM -0700, April Rosenberg wrote: > I have been setting up some new queue*s in our RT instance as multiple > departments will use > this. I wanted to use names like IT_Helpdesk and HR_Inbound for my queues, > but that is a > little unfriendly for my users. I was wonder if there was a way to change > which name is > displayed when the queue name is displayed, if it can use the description? > I found, > > [1]http://www.dice.inf.ed.ac.uk/units/user_support/docs/rt/rt-mods.html#QL1, > but that seems to > be about an older build and not complete. I am using 4.0.5. Has anyone > done this? Thanks!
The SelfService UI uses the Description during ticket creation, but that's the only place I'm aware of in RT's UI that uses it. As ruz mentions, you'd have to change a number of places in RT to handle it. -kevin
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