Hi All,
I never got anyone's feedback on this situation.
I would really appreciate someone else's experience to provide a
solution to this user.
Thanks in advance,
Gilbert.
On 10/04/2012 6:58 AM, Gilbert Rebeiro wrote:
Hi,
We are using RT 4.0.0 all is working well.
We have a couple of users that are ccadmins to several queues.
They are obviously getting bombarded with emails.
They can't differentiate the ones they receive because they are
cc:admins.
They really need to see the ones that there has been a reply or
comments, the changes of status or queues are less important.
They really need to know when they are assigned a ticket or they are
the owner and something happens to the ticket.
They want 2 email addresses - one for the ccadmin stuff and one for
their user.
Any suggestions?
Thanks
GIlbert.
