Hi All - Just upgraded to 4.0.6. I'm trying to change the * $ResolveDefaultUpdateType* as I had it in 3.8.8.
I've put the following into my RT_SiteConfig.pm but the DefaultUpdateType for *resolve* is still set to *Comments* in the WebUI. default => { actions => [ 'new -> open' => { label => 'Open it', update => 'Respond' }, 'new -> resolved' => { label => 'Resolve', update => 'Respond' }, 'new -> rejected' => { label => 'Reject', update => 'Respond' }, 'new -> deleted' => { label => 'Delete' }, 'open -> stalled' => { label => 'Stall', update => 'Comment' }, 'open -> resolved' => { label => 'Resolve', update => 'Respond' }, 'open -> rejected' => { label => 'Reject', update => 'Respond' }, 'stalled -> open' => { label => 'Open it' }, 'resolved -> open' => { label => 'Re-open', update => 'Comment' }, 'rejected -> open' => { label => 'Re-open', update => 'Comment' }, 'deleted -> open' => { label => 'Undelete' }, ], }, Again, my main goal is to have the update type be *respond *when *resolving *a ticket. I've already followed the instructions here ( http://requesttracker.wikia.com/wiki/CustomStatusesInRt4), but my custom update types don't seem to be getting set. Am I missing something? -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu