On Fri, May 25, 2012 at 6:25 PM, Max McGrath <mmcgr...@carthage.edu> wrote: > Hi All - > > Just upgraded to 4.0.6. I'm trying to change the > $ResolveDefaultUpdateType as I had it in 3.8.8. > > I've put the following into my RT_SiteConfig.pm but the DefaultUpdateType > for resolve is still set to Comments in the WebUI. > > default => { > actions => [ > 'new -> open' => { label => 'Open it', update => 'Respond' > }, > 'new -> resolved' => { label => 'Resolve', update => 'Respond' > }, > 'new -> rejected' => { label => 'Reject', update => 'Respond' > }, > 'new -> deleted' => { label => 'Delete' }, > > 'open -> stalled' => { label => 'Stall', update => 'Comment' > }, > 'open -> resolved' => { label => 'Resolve', update => 'Respond' > }, > 'open -> rejected' => { label => 'Reject', update => 'Respond' > }, > > 'stalled -> open' => { label => 'Open it' }, > 'resolved -> open' => { label => 'Re-open', update => 'Comment' > }, > 'rejected -> open' => { label => 'Re-open', update => 'Comment' > }, > 'deleted -> open' => { label => 'Undelete' }, > ], > }, > > Again, my main goal is to have the update type be respond when resolving a > ticket. I've already followed the instructions here > (http://requesttracker.wikia.com/wiki/CustomStatusesInRt4), but my custom > update types don't seem to be getting set. > > Am I missing something?
Show whole block from SiteConfig that starts from "Set(%Lifecycle" and ends with ");", > -- > Max McGrath > Network Administrator > Carthage College > 262-552-5512 > mmcgr...@carthage.edu -- Best regards, Ruslan.