Jeff, Kool. Don't forget about the action being "Notify Others" so your override takes effect.
thanks for the tip on my guide. Kenn On Wed, Jun 6, 2012 at 9:31 AM, Jeff Blaine <jbla...@kickflop.net> wrote: > On 6/5/2012 6:40 PM, Kenneth Crocker wrote: > >> Create a Template called "Notify Parents on Resolve". >> >> The Template should have code similar to this (loop thru all parents and >> add the Emailaddress of the ticket owner to the "To:" line in the >> Template) at the top (test the code to correct my mistakes): >> >> To: {my $parent = $Ticket->MemberOf;); ... >> > > [snip] > > Kenn, > > That's what I was stumbling toward, but it seemed like I was > perhaps missing a better way to do it. It can be a little > daunting trying to figure out *where* to customize RT before > you even get to the *how* part. > > You could have just said, "Yes, override the To: with code > in a custom template", but I'll gladly take your much more > detailed response! :) > > Thanks. > > PS: You got a tip via an Amazon purchase yesterday ;) >