Have you tried your full email address as your user name? "helpd...@ticket.co.it" instead of just "helpdesk" most servers wont auth without the full email address anymore.

-Matt


On 06/22/2012 2:22 PM, Borngunners wrote:
set daemon 60
set invisible
set no bouncemail
set no syslog
set logfile /var/log/fetchmail.log
poll mailserver.ticket.co.it protocol pop3 username "helpdesk" password "********" mda "/usr/bin/rt-mailgate --queue general --action correspond --$







-----Original Message-----
From: 20/20 Lab <l...@pacbell.net>
To: rt-users <rt-users@lists.bestpractical.com>
Sent: Fri, Jun 22, 2012 4:21 pm
Subject: Re: [rt-users] Fetchmail AuthFail

On 06/22/2012 8:49 AM, Borngunners wrote:
fetchmail: Query status=3 (AUTHFAIL)
fetchmail: Warning: the connection is insecure, continuing anyways. (Better use --sslcertck!)
fetchmail: Authorization failure on helpd...@ticket.co.it
fetchmail: For help, see http://www.fetchmail.info/fetchmail-FAQ.html#R15


Please help
any chance of posting your fetchmailrc ? Most common problem with this error is the lack of single quotes (') around the email address and password.

-Matt



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