Thanks Ruslan. Yes, date format and timezone is ISO UTC. As I've understood RT stores datetimes in ISO UTC internally and when displaying - converts correspondingly in local configured timezone.
Thu, 28 Jun 2012 00:19:41 +0300 от Ruslan Zakirov <r...@bestpractical.com>: Hi, RT::Date->ISO in UTC TZ. On Wed, Jun 27, 2012 at 1:11 AM, Alexander Sagratyan <fm100te...@mail.ru> wrote: > Some progress....I was experimenting with __Set method. So far it is able > to alter Created field. But cannot define what datetime format to feed this > method. > > > Tue, 26 Jun 2012 17:34:53 -0400 от Kevin Riggle <kev...@bestpractical.com>: > > Excerpts from Alexander Sagratyan's message of Tue Jun 26 16:32:53 -0400 > 2012: >> Hello. >> >> I am struggling with the following problem without a success: task is to >> update Created and Started fields of a ticket inside a custom scrip. I have >> found SetStarted method, but not SetCreated. Is it possible to update >> Created field manually inside a scrip? > > Created is set by the RT system when the ticket is created, and can't be > updated manually. > > - Kevin > > -- Best regards, Ruslan.