Thanks for your response.
This user is not in our user database. We use LDAP and not Active
Directory. This user is not in LDAP.
RT does authenticate with LDAP, but does not directly get user
information from LDAP, other than for authentication. We periodicly
import users into RT from LDAP. The email addresses would then be
stored in RT. The email address RT claims is already in use, does not
show up in the mysql database when I query the Users table. I think
this means that email address is not in use. Hopefully someone can
correct me if I am wrong. (For that matter, the email address is not in
LDAP either.)
Any idea why it is telling me an email address is in use when it does
not show up in RT's database. (It isn't in the LDAP database either,
though I don't think RT directly queries that other than for password
authentication.)
Any other ideas, or input would be appreciated.
Sandra
On 07/17/2012 02:34 PM, Izz Abdullah wrote:
It is complaining about the email already in use because it is querying AD and
seeing the email address. It should auto-create, if the email address and Name
are unique. Maybe use sAMAccountName instead of Name?
-----Original Message-----
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Sandra
Wittenbrock
Sent: Tuesday, July 17, 2012 4:25 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Name: Hans being found when looking for johansen
Hello,
I just spent, a couple hours trying to find out why when my user sent an email
to create a ticket, it didn't work. We have been auto-creating users for a
long time without problems. Searching old posts, I was unable to find one that
helped.
The user got both the following messages:
User creation failed in mailgateway: Name in use User 'johan...@xxx.gov' could
not be loaded in the mail gateway
I set in RT_SiteConfig.pm.
Set($AutoCreateNonExternalUsers, 1);
LDAP settings for unique Name and EmailAddress.
'attr_match_list' => [ 'Name',
'EmailAddress'
The following message in the rt logs suggested to me there could be a conflict with the user
account "hans" and the user account "johansen".
I tried modified the hans account name, but this didn't make any
difference. ]
We have a user "hans". The log below suggests to me johansen, is conflicting
with hans.
[Tue Jul 17 20:51:02 2012] [debug]: Attempting to use this canonicalization
key: EmailAddress
(/usr/local/share/request-tracker3.8/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472)
[Tue Jul 17 20:51:02 2012] [debug]: LDAP Search === Base:
dc=xxx,dc=xxx,dc=gov == Filter:
(&(objectClass=*)(mail=johan...@xxx.gov)) == Attrs:
l,cn,st,mail,cn,co,streetAddress,postalCode,telephoneNumber,uid,cn
(/usr/local/share/request-tracker3.8/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:195)
[Tue Jul 17 20:51:02 2012] [info]:
RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: ,
Address2: , AuthSystem: , City: , Comments: , ContactInfoSystem: ,
Country: , Disabled: 0, EmailAddress: h...@xxx.gov, EmailEncoding: ,
ExternalAuthId: hans, ExternalContactInfoId: , FreeformContactInfo: ,
Gecos: hans, HomePhone: , Lang: , MobilePhone: , Name: hans, NickName: ,
Organization: , PagerPhone: , Privileged: 1, RealName: hans, Signature:
, State: , WebEncoding: , WorkPhone: , Zip:
(/usr/local/share/request-tracker3.8/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536)
Also, when I search for the user, johansen, or the email address
johan...@xxx.gov, I don't find anything in my RT. I tried manually creating
the account johansen, but it complains the email address is already in use.
While, at the same time I can't find an account using that email address. Any
ideas why I can't find the user? I even logged into mysql, and did an email
address search in the Users table. I also, sent an email from an newly created
yahoo account to double check account creation, and that worked without a hitch.
Any ideas?
Thanks!
Sandra
