On Tue, Jul 17, 2012 at 02:25:19PM -0700, Sandra Wittenbrock wrote: > [Tue Jul 17 20:51:02 2012] [debug]: Attempting to use this > canonicalization key: EmailAddress > (/usr/local/share/request-tracker3.8/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472) > [Tue Jul 17 20:51:02 2012] [debug]: LDAP Search === Base: > dc=xxx,dc=xxx,dc=gov == Filter: > (&(objectClass=*)(mail=johan...@xxx.gov)) == Attrs: > l,cn,st,mail,cn,co,streetAddress,postalCode,telephoneNumber,uid,cn
You should run an ldapsearch command using the base and filter that RT-Authen-ExternalAuth is using and find out what records come back from your LDAP server. -kevin
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