Take a look at the rights you assigned to the group Everyone You may have granted the OwnTicket right to Everyone, either at a global level (http://fpt-service.fpt.local/Admin/Global/GroupRights.html) or at a queue level (http://fpt-service.fpt.local/Admin/Queues/GroupRights.html?id=XX)
This morning I bumped into the same problem. But in my case, this problem affected only one queue: OwnTicket was granted to Everyone at queue level. Hope this helps :) Alberto Scotto Blue Reply Via Cardinal Massaia, 83 10147 - Torino - ITALY phone: +39 011 29100 al.sco...@reply.it www.reply.it -----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex Dyas Sent: martedì 24 luglio 2012 15:58 To: rt-users@lists.bestpractical.com Subject: [rt-users] Limit Owner dropdown to only privileged users Hello, RT Version - 4.0.2 The dropdown we see for selecting the owner of a ticket is currently populated with all the users of the system, including unprivileged users who have been auto created by emailing the system. How do I limit the dropdown to only include privileged users? Alternatively, how do I prevent auto creation of unprivileged users? I don't really see the point of users being created automatically when people email in. Thanks, Alex -- View this message in context: http://old.nabble.com/Limit-Owner-dropdown-to-only-privileged-users-tp34203861p34203861.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ________________________________ -- The information transmitted is intended for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.