I created the RTIR_SiteConfig.pm file and tried again with no luck. There is no warning on startup about WHOIS in the apache error.log .
In /var/log/apache2/error.log I do see the following: [Wed Aug 8 10:26:37 2012] [warning]: _options: parsed query string: google.co.uk at /opt/rt4/local/plugins/RT-IR/lib/RT/IR.pm line 463 (/usr/share/perl/5.10/Carp.pm:46) [Wed Aug 8 10:26:47 2012] [warning]: disconnecting from whois.nic.uk at /usr/share/perl5/Net/Whois/RIPE/Iterator.pm line 63 (/usr/share/perl/5.10/Carp.pm:46) [Wed Aug 8 10:26:47 2012] [warning]: Destroying Net::Whois::RIPE at /usr/local/share/perl/5.10.1/HTML/Mason/Component.pm line 135 (/usr/share/perl/5.10/Carp.pm:46) -----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: 07 August 2012 23:37 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Adding additional WHOIS searches to RT - Nominet On Sun, Aug 05, 2012 at 10:24:13AM +0100, Alex Young wrote: > Hi Kevin, > I'm using RT 4.0.5 and RTIR 3.0.0rc1. > > Shouldn't it pick the override up from the RT_SiteConfig.pm file? I looked at > the RTIR_Config.pm file and it isn't named any different. Trying creating an /opt/rt4/etc/RTIR_SiteConfig.pm file and seeing if that picks up the change. If so, it points to some weird "order of loading" thing. There may also be a warning in your logs during startup about it. -kevin > -----Original Message----- > From: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin > Falcone > Sent: 31 July 2012 17:18 > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Adding additional WHOIS searches to RT - > Nominet > > On Mon, Jul 23, 2012 at 10:56:59AM +0100, Alex Young wrote: > > My RT_SiteConfig.pm: > > > > Set($whois, { > > 6 => { > > Host=> "whois.nic.uk", > > FriendlyName => "Nominet", > > }, > > 1 => { > > Host=> "whois.iana.org", > > FriendlyName => "IANA", > > }, > > 5 => { > > Host=> "whois.ripe.net", > > FriendlyName => "RIPE", > > }, > > 2 => { > > Host=> "whois.internic.net", > > FriendlyName => "INTERNIC", > > }, > > 3 => { > > Host=> "whois.arin.net", > > FriendlyName => "ARIN", > > }, > > } ); > > > > The system configuration page is showing the above items under site config. > > > > It is also showing as RTIR Core config, but without my additional whois > > server. > > When it says "RTIR Core config" that means that RT is choosing the settings > from RTIR_Config.pm rather than your override in RT_SiteConfig.pm. This is > why it doesn't know to run against your preferred server. > > I don't think you mentioned your RT/RTIR versions which makes it hard to > point at the relevant line in the README about the config values. > > -kevin > > > > > -----Original Message----- > > From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On > > Behalf Of Ruslan Zakirov > > Sent: 25 June 2012 23:13 > > To: Alex Young > > Cc: rt-users@lists.bestpractical.com > > Subject: Re: [rt-users] Adding additional WHOIS searches to RT - > > Nominet > > > > On Mon, Jun 25, 2012 at 8:35 PM, Alex Young > > <alexyo...@housingpartners.co.uk> wrote: > > > Is it possible to add additional WHOIS server providers into RT/RTIR? > > > > > > None of the included ones will resolve .uk domains, and as most of > > > our domains we deal with are .uk it's not hugely useful. > > > > > > Nominet is the ccTLD for .uk domains and they run a normal whois > > > service on port 43. Tried just adding new address and details > > > within the RTIR config, but it doesn't seem to work. > > > > > > Any ideas how to get this working with their WHOIS server? > > > > It should work just fine with regular whois servers. How does config look > > like? Have you checked system configuration page make sure config changes > > are active?