On Tue, Aug 14, 2012 at 10:19:33AM -0400, Mike Johnson wrote: > I just want to be sure I'm understanding the use of "Subject Tag" for a > queue. > I can put whatever I want in this, and it'll change the tag in the subject > line of outgoing > messages. > By default rt puts the RT instance name [[1]rt.here.com #12345] > If I put FOO in the subject tag for a queue, the tag would be [FOO #12345] > If I change that tag to BAR, I have to put FOO in the regular expression > in the Site config to > ensure it recognizes the old tag. > Is there any other things I should be aware of? I've tested a bunch, but I > just want to make > sure I'm not missing anything.
This sounds like a good summary. If you've upgraded RT, ensure your templates are in sync with what we ship in the current version, otherwise it won't pull the subject tag. -kevin
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