On Tue, Aug 14, 2012 at 02:48:09PM -0400, Mike Johnson wrote: > Is this what you are referring to Kevin? > This is from the Global Autoreply template > "There is no need to reply to this message right now. Your ticket has been > assigned an ID of [{$rtname} #{$Ticket->id()}]." > I'm assuming you would want that to be something else? > Do you have a {$Ticket->Tag} or something like that?
This is the 4.0 version of the Autoreply template, which has the relevant SubjectTag method in use that you can crib off https://github.com/bestpractical/rt/blob/stable/etc/initialdata#L218 > On Tue, Aug 14, 2012 at 1:00 PM, Kevin Falcone > <[1]falc...@bestpractical.com> wrote: > > On Tue, Aug 14, 2012 at 10:19:33AM -0400, Mike Johnson wrote: > > I just want to be sure I'm understanding the use of "Subject Tag" for > a queue. > > I can put whatever I want in this, and it'll change the tag in the > subject line of > outgoing > > messages. > > By default rt puts the RT instance name [[1][2]rt.here.com #12345] > > If I put FOO in the subject tag for a queue, the tag would be [FOO > #12345] > > If I change that tag to BAR, I have to put FOO in the regular > expression in the Site > config to > > ensure it recognizes the old tag. > > Is there any other things I should be aware of? I've tested a bunch, > but I just want to > make > > sure I'm not missing anything. > > This sounds like a good summary. > > If you've upgraded RT, ensure your templates are in sync with what we > ship in the current version, otherwise it won't pull the subject tag.
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