________________________________ From: "k...@rice.edu" <k...@rice.edu> To: Joseph Spenner <joseph85...@yahoo.com> Cc: "RT- us...@lists.bestpractical.com" <rt-users@lists.bestpractical.com> Sent: Tuesday, August 14, 2012 11:16 AM Subject: Re: [rt-users] RT, and the "priority" flag in Outlook? On Tue, Aug 14, 2012 at 11:03:57AM -0700, Joseph Spenner wrote: > Is there a way to create a ticket, or some code I can apply to my existing RT > installation such that I can create a ticket in RT and have it display the > priority "!" in Outlook? I'm using RT 3.8.8.
I think you need to add one or more of the following mail headers to your template: X-Priority: 1 (Highest) X-MSMail-Priority: High They are what Outlook/Outlook Express use to determine a high priority message. === Ken, thanks for the info! Ideally, the user could set the priority value in the ticket during creation. I think I could intercept the email in /etc/aliases and insert those headers if a priority is exceeded. But how can I determine the priority (as set in RT) from the headers? Is there anything in the headers with RT priority info?