________________________________ From: Thomas Sibley <t...@bestpractical.com> To: rt-users@lists.bestpractical.com Sent: Wednesday, August 15, 2012 9:40 AM Subject: Re: [rt-users] RT, and the "priority" flag in Outlook? On 08/15/2012 09:27 AM, Joseph Spenner wrote: > Ok, as a simple test, I made a custom template for correspondence named > Correspondence High Priority: > > -- > RT-Attach-Message: yes > X-Priority: 1 (Highest) > X-MSMail-Priority: High > > {$Transaction->Content()} > -- > > Basically, I copied the "Correspondence" template and added the 2 > X-priority lines. > I added a custom scrip to my test queue to use the above template on > correspondence: > > Here are the relevant headers I received from the above test, which do > not include the missing desired header lines:
Those headers look like they're from RT's default On Create Notify AdminCcs with Transaction scrip. Are you creating a ticket to test? That's not a correspondence and so your priority scrip/template above won't trigger. Thomas === Ah ha! Yes, I didn't think of that. You're right, and after I corresponded (replied) to my ticket, the flag DID get set. Thanks for spotting that one!