On Thu, Aug 23, 2012 at 03:03:11PM +0100, Rob Lister wrote: > > RT's output (slightly anonymized) > > Subject: Re: [TICKET #1234] Test > From: Doctor Helga via RT <supp...@lonap.net> > ------^^^^^^^^^^^^
Is that what RT shows in the outgoing email or what the mail client sees? If the former, search for the User which Doctor Helga as a real name. If the latter, some mail clients cache the first "SoandSo via RT" that they see affiliated with support@, and don't render what we send. -kevin
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