On Tue, Aug 28, 2012 at 8:40 AM, Dave Fitches <david.fitc...@unimelb.edu.au> wrote: > Hi Ruslan, > > 0.07 is the version I'm running. > > Does it need any modification to punch out expiry dates when un-stalled? > > Presently when I un-stall a job, it's not doing it... hence why I was looking > at Alberto's solution... I just need to try and work out how to implement it!
Replied in different thread. > > -- > = Dave Fitches = > > ________________________________________________________ > .,--__|\.. David Fitches - Security Software Admin > / |. University of Melbourne - Access Control > \_,--__/.. * Ph/Mob : +61-3-8344-9232 / +61-411-811-525 > ......v... * E-mail : dfitc...@unimelb.edu.au > .......... University of Melbourne, Victoria, Australia > _______________________________________________________ > Please Note: Unless this e-mail has been sent as PRIVATE, > PERSONAL or CONFIDENTIAL, the receiver may forward copies > of it on the condition that they send an advisory message > to the original sender. > If however the message has been marked PRIVATE, PERSONAL > or CONFIDENTIAL prior consent MUST be obtained before the > message can be forwarded. > > > -----Original Message----- > From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of > Ruslan Zakirov > Sent: Tuesday, 28 August 2012 09:56 > To: Dave Fitches > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] [SLA Extension] Can I 'parked' stalled tickets? > > Hi, > > On Mon, Aug 27, 2012 at 1:50 AM, Dave Fitches > <david.fitc...@unimelb.edu.au> wrote: >> Morning Alberto, >> >> >> I DID find that article previously, but I have to say > (embarrassingly) that I couldn't work it out (Seems I'm a tad thick > with some things) and the last reply by Ruslan lead me to believe he'd > incorporated it into 0.06 - but that appears to be just the priority > hold, not the re-calculate due date part. > > Which article? > > Have you seen the following option: > > http://search.cpan.org/~tsibley/RT-Extension-SLA-0.07/lib/RT/Extension/SLA.pm#IgnoreOnStatuses_(array,_no_default) > >> >> You say to use two conditions "on stall"/"on un-stall"- but I'm having >> trouble working out how to create the "on stalled"/"on un-stall" conditions. >> >> I found this: http://requesttracker.wikia.com/wiki/OnStatusChange >> >> It looks like a MySQL command... and it should give me the "On Stall" >> condition, but I'm unsure how to get the UN-stall condition with the same >> method... >> >> >> I'm fairly certain the code for Action1 and Action2 go in as User Defined >> Actions into the "Custom action cleanup code" area, yes? >> >> >> So in the end - once I figure out how to create the two custom conditions, I >> then create two Scrips: >> >> Scrip1: >> Name: [SLA] Parking ticket >> Condition: On Stall >> User Defined Action - <Action1> >> >> Scrip2: >> Name: [SLA] Unparking Ticket >> Condition: On Un-Stall >> User Defined Action - <Action2> >> >> >> These SHOULD then do the job of punching out the due date by the period of >> time the ticket was stalled - yes? >> >> >> Thanks in advance for all the assistance! >> >> -- >> = Dave Fitches = >> >> ________________________________________________________ >> .,--__|\.. David Fitches - Security Software Admin >> / |. University of Melbourne - Access Control >> \_,--__/.. * Ph/Mob : +61-3-8344-9232 / +61-411-811-525 >> ......v... * E-mail : dfitc...@unimelb.edu.au >> .......... University of Melbourne, Victoria, Australia >> _______________________________________________________ >> > > > > -- > Best regards, Ruslan. > -- Best regards, Ruslan.