Hello,
I want to use custom lifecycles for various queues. The thing I've been
wondering about is about some of the standard statuses such as 'new' or
'open'. They are referred to in a few other places besides just tickets:
defaults => {
on_create => 'new',
on_merge => 'resolved',
approved => 'open',
denied => 'rejected',
reminder_on_open => 'open',
reminder_on_resolve => 'resolved',
},
So my question is: Does it matter at all what statuses reminders use other
than transition between the two should be allowed? For example in a billing
queue I could have 'invoiced', 'overdue', 'disputed', 'paid' and
'cancelled', so would it break anything if I just set reminders to use
'overdue' and 'paid'?
Best regards,
Maciek
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