On 09/12/2012 12:57 AM, Maciej Dobrzanski wrote:
> I want to use custom lifecycles for various queues. The thing I've been
> wondering about is about some of the standard statuses such as 'new' or
> 'open'. They are referred to in a few other places besides just tickets:
>
> defaults => {
> on_create => 'new',
> on_merge => 'resolved',
> approved => 'open',
> denied => 'rejected',
> reminder_on_open => 'open',
> reminder_on_resolve => 'resolved',
> },
>
> So my question is: Does it matter at all what statuses reminders use other
> than transition between the two should be allowed? For example in a billing
> queue I could have 'invoiced', 'overdue', 'disputed', 'paid' and
> 'cancelled', so would it break anything if I just set reminders to use
> 'overdue' and 'paid'?
Nope, that'd be fine. Those defaults exist for each lifecycle in order
to be modified. If they weren't modifiable, you'd never be able to get
rid of new, open, resolved, rejected! :)
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