On Fri, Sep 14, 2012 at 01:35:53PM -0400, Felix Bachmann wrote: > On RT at a glance there is the "Quick search" pane, which lists the > queues with number of open, new and stalled tickets. Clicking on one of > those numbers shows the list of tickets in the ques with that status. In > that listing I would like to add a column globally. Of course I can edit > that search, but I can only store it as a new search. Is there a way to > update those searches?
Those searches use the default search format: http://bestpractical.com/rt/docs/latest/RT_Config.html#DefaultSearchResultFormat The default values are in your RT_Config.pm and you can override them in RT_SiteConfig.pm to include your CF. -kevin
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