Hi Kenneth thanks for the reply and I found the Custom action code in RT wiki and below is the code hop this is the way to do it :)
Description: On Open change Correspond Status Condirion: On Create Action: User Defined Template: Global template: Blank stage: TransactionCreate Custom condition: my $txn = $self->TransactionObj; my $type = $txn->Type; return 0 unless $type eq "Status" || ( $type eq 'Set' && $txn->Field eq 'Status'); return 0 unless $txn->OldValue eq "new"; return 0 unless $txn->NewValue eq "open"; return 1; Custom action preparation code: my ($success, $msg) = $self->TicketObj->AddCustomFieldValue(Field => 'Correspond Status', Value => 'Work in Progress'); if (!$success) { $RT::Logger->error($msg); return 0; } return 1; Thanks and Best Regards ________________________________ From: Kenneth Crocker <kenn.croc...@gmail.com> To: RT User List <rt-users@lists.bestpractical.com> Sent: Thursday, 20 September 2012, 11:38 Subject: Re: [rt-users] capture status change to apply custom filed status Asanka, That would probably be the transaction with a type of "Create". That's what triggers the ticket being created. If that is what you mean. kenn On Wed, Sep 19, 2012 at 3:25 AM, Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk> wrote: this > > > > >________________________________ > From: Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk> >To: "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> >Sent: Friday, 14 September 2012, 12:50 >Subject: capture status change to apply custom filed status > > > >Hi, how can I capture the action of "opening" (not the open status) a new >ticket to apply a custom filed value to "Work in progress" > > >Thanks and regards > > > > >-------- >Final RT training for 2012 in Atlanta, GA - October 23 & 24 > http://bestpractical.com/training > >We're hiring! http://bestpractical.com/jobs > > -------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
-------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs