I have very slightly modified the AutoUpdate Parents with TimeWorked script (http://requesttracker.wikia.com/wiki/AutoUpdate_Parents_with_TImeWorked ) to also update Time Estimated and Time Left.
Everything works fine, except it doesn't update the parent ticket if you put any time values in during ticket creation. As we are creating a lot of child tickets, it would be much easier for us to be able to update these fields during child ticket creation, rather than going into each ticket to update them. Any ideas how I could get this scrip to update when a ticket is created, as well as when the field itself is modified? Thanks. -------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
