Hi, I have hit a strange problem with mail header casing. At our site, we are preprocessing mails from various automatic reporting tools and durign this preprocessing some headers are added and then the message is sent via 'sendmail -oi -t' to RT.
One header that is causing us problems is 'X-RT-Incident-IP'. When the message is leaving the preprocessor, i.e. before being printed to the sendmail, the header looks as it should. However, when I look at it from the RT web UI, I see 'X-RT-Incident-Ip' (notice the lowercase 'p' at the end). Strange thing is that the header 'X-RT-Incident-ID' goes through unaffected... My question is - can RT somehow lowercase some of my headers? And if you think that it cannot, could you give me a hint, how to convince sendmail on the receiving end to print the headers that arrived? I need to find who is causing it and so far it is either sendmail on the sending or receiving end, or the RT. Any help is really appreciated. Best regards, Martin -------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs