On 9.10.2012 18:38, Thomas Sibley wrote: > It's possible, yes. I don't know where it may be happening in this > particular case, and it may not even be in RT. Mail headers, however, > are case insensitive, so any change in case shouldn't be affecting your > usage. (And if it is, that sounds like a bug somewhere.)
Hi Thomas, you are right... The lowercasing does not seem to be a problem. Right now it seems that the problem is much more devious - RT not executing the prepare action for a scrip. On my devel machine it was happening about half the time (the action is stored in a separate file), but it stopped after the restart (I was altering the file before the restart, though). I have added some debug code and restarted the production machine and will be monitoring it further... Martin -------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
