On Fri, 2012-10-12 at 10:52 +0200, Xavier Reigner wrote: > It's better as the emails are not hanging in the mail box, but it > still not the perfect solution as the content needs more time to be > read. > What is missing ?
"we8iso8859p1" appears to be an Oracle-only way of saying "iso-8859-1". I suspect that telling RT that those are equivalent is all that is necessary. You can do that by adding the following to your RT_SiteConfig.pm: require Encode::Alias; Encode::Alias::define_alias("we8iso8859p1" => "iso-8859-1"); You may also want to look into the software that is generating the mail in question, and see if it can be altered to provide the standard name for the character set. - Alex -------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs