On 10/17/2012 04:56 AM, Joop Boonen wrote: > In the CPAN file on > http://search.cpan.org/~tsibley/RT-Extension-SLA-0.07/lib/RT/Extension/SLA.pm#Configuring_business_hours > > I cant find where the keywords, in my case DEF1, DEF2, etc reference to. > I assume it's to a group.
Not groups but queues. If you start reading at the top of the Configuration setting, it mentions queues, but perhaps not as prominently as it could: https://metacpan.org/module/RT::Extension::SLA#CONFIGURATION -------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
