On 2012-10-17 18:45, Thomas Sibley wrote:
On 10/17/2012 04:56 AM, Joop Boonen wrote:
In the CPAN file on
http://search.cpan.org/~tsibley/RT-Extension-SLA-0.07/lib/RT/Extension/SLA.pm#Configuring_business_hours
I cant find where the keywords, in my case DEF1, DEF2, etc reference
to.
I assume it's to a group.
Not groups but queues. If you start reading at the top of the
Configuration setting, it mentions queues, but perhaps not as
prominently as it could:
https://metacpan.org/module/RT::Extension::SLA#CONFIGURATION
I tested it against queues but it doesn't seem to work.
Maybe my configuration isn't correct. This is a test configuration.
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Regards,
Joop.
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