On Fri, Oct 26, 2012 at 04:52:37PM -0700, Ram wrote: > Hey folks, > I'm writing a scrip to help us manage our voicemails in RT. The > voicemails arrive via email as attachments and the extension of the > recipient is the only distinguishing characteristic in the email. How > can I load an RT user in a script given only their work telephone? > thanks! > ram
Hi Ram, You will need to lookup their phone number in a table that has their user information. Here this is all available in our campus LDAP directory so some simple Net::LDAP calls can be used for this. It could also pull the information from an RT custom field for the user as well. Cheers, Ken -------- We're hiring! http://bestpractical.com/jobs
