> Date: Sat, 27 Oct 2012 13:14:22 -0500 > From: "k...@rice.edu" <k...@rice.edu> > To: Ram <ram0...@gmail.com> > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Look up User by Attribute in Scrip > Message-ID: <20121027181422.ga21...@aart.rice.edu> > Content-Type: text/plain; charset=us-ascii > > On Fri, Oct 26, 2012 at 04:52:37PM -0700, Ram wrote: >> Hey folks, >> I'm writing a scrip to help us manage our voicemails in RT. The >> voicemails arrive via email as attachments and the extension of the >> recipient is the only distinguishing characteristic in the email. How >> can I load an RT user in a script given only their work telephone? >> thanks! >> ram > > Hi Ram, > > You will need to lookup their phone number in a table that has their > user information. Here this is all available in our campus LDAP directory > so some simple Net::LDAP calls can be used for this. It could also pull > the information from an RT custom field for the user as well. >
Thanks, but as you probably saw I was actually looking for the RT search method back into the RT user definition. cheers, ram -------- We're hiring! http://bestpractical.com/jobs