On Tue, Oct 30, 2012 at 03:47:59PM -0000, Alex Young wrote: > Does anyone know a simple method for the MakeClicky function to > only add [Lookup Host] into a ticket when it is a legitimate FQDN? > > When people put a filename like > C:\programfiles\someprogram\someprogram.exe.config it decides that > someprogram.exe part is a domain and needs the [Lookup Host]. > > This is RT 4.0.5 and RTIR 3.0.0rc1.
This is an RTIR bug, rather than an RT bug. I've created a ticket with you as a requestor http://issues.bestpractical.com/Ticket/Display.html?id=21422 -kevin
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