On Mon, Nov 12, 2012 at 11:14:25AM +0100, Arkadiusz Miśkiewicz wrote: > > I can edit system searches by settings->saved searches->"unowned tickets" > (for > example) -> "You can also edit the predefined search itself: Search - Unowned > Tickets" > > Now I want add new system search like "owned tickets" for example.
Unfortunately, you can't do this from the UI. You can only do it with an initialdata file (see the etc/initialdata file we ship with RT and the docs/initialdata.pod available in git. The best you can do from the UI is to make a group saved search for a group everyone is in. This is a limitation we hope to remove in a future major release of RT. > When editing existing system unowned ticket search the description for it is > "[_1] newest unowned tickets". > > What is "[_1]" meaning and what to use as description there if I want new > _system_ search? Just copy the [_1], it's a placeholder for RT to pass in the number of rows being passed to the results (it's used elsewhere through RT's localization code to pass 'constant' strings). -kevin
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