Our RT server is r...@sc.sbu.edu When our external users send email to RT (r...@sc.sbu.edu) -> the mail from our exchange server gets forwarded to r...@rt4.sc.sbu.edu -> a message of communication is then created in RT
Wed Nov 21 09:26:59 2012Kate Rul - Ticket created[ Subject: test from kateDate: Wed, 21 Nov 2012 14:27:08 +0000To: "RT4, Tracker" r...@rt4.sc.sbu.edu From: Kate rulk...@sc.sbu.edu <rulk...@sc.sbu.edu> When RT responds back to the request, the user who created the request, get the address r...@rt4.sc.sbu.edu; Within RT can this address somehow be changed to r...@sc.sbu.edu because somewhere in the email flow, when users respond to the email, they are unable to directly deliver it to r...@rt4.sc.sbu.edu
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