On 11/21/2012 07:44 AM, testwreq wreq wrote: > Our RT server is r...@sc.sbu.edu <mailto:r...@sc.sbu.edu> > > When our external users send email to RT (r...@sc.sbu.edu > <mailto:r...@sc.sbu.edu>) -> the mail from our exchange server gets > forwarded to r...@rt4.sc.sbu.edu <mailto:r...@rt4.sc.sbu.edu> -> a message > of communication is then created in RT > > Wed Nov 21 09:26:59 2012Kate Rul - Ticket created[ > Subject: test from kate > Date: Wed, 21 Nov 2012 14:27:08 +0000 > To: > > "RT4, Tracker" r...@rt4.sc.sbu.edu <mailto:r...@rt4.sc.sbu.edu> > > From: > > Kate rulk...@sc.sbu.edu <mailto:rulk...@sc.sbu.edu> > > When RT responds back to the request, the user who created the request, > get the address r...@rt4.sc.sbu.edu <mailto:r...@rt4.sc.sbu.edu>; Within > RT can this address somehow be changed to r...@sc.sbu.edu > <mailto:r...@sc.sbu.edu> because somewhere in the email flow, when users > respond to the email, they are unable to directly deliver it to > r...@rt4.sc.sbu.edu <mailto:r...@rt4.sc.sbu.edu>
Change your queue's correspond/comment addresses and check the globally configured one in RT_SiteConfig.pm. -------- We're hiring! http://bestpractical.com/jobs
