On Tue, Nov 27, 2012 at 01:30:41PM -0500, John Johnston wrote:
> We've been using the REST API for creating the tickets. We assign certain
> critical variables
> using the values returned by Shibboleth authentication first:
>
> my $your_netid = $ENV{'REMOTE_USER'};
Presumably REMOTE_USER is set to johnj rather than jo...@msu.edu?
> my $ticket = RT::Client::REST::Ticket->new(
> rt => $rt,
> queue => "General",
> subject => "$your_subject",
> requestor => [$your_netid],
> cf => {
> 'public' => $your_public,
> },
> )->store(text => "$your_comments");
> my $newticket = $ticket->id;
With this call, I don't see how RT could possibly know your Email
Address. My assumption is that your RT 3.0 install had a local
modification to set empty Email Addresses to the Username +
@yourdomain. This is a pretty common thing to do using the
CanonicalizeUserInfo method. I'd suggest checking for a missed
customization.
-kevin
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